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FAQ

Our orders are shipped directly from our warehouse in China.If the shipping address is in the US, the order is expected to be delivered within 5-12 business days (shipping time based on the distance). If the shipping address is in Europe, the order is expected to be delivered within 8-15 business days (shipping time based on the distance).

For all countries and regions, we charge a shipping fee of $5.99.

If you’ve received your order and something’s wrong with it, please contact us. If the item is defective, damaged or incorrect, please send us photos so we can help. Email us at service@carrtee.com and someone from our customer service squad will get back to you soon.

To start a return, you must contact us via email, clearly mentioning the order number and the reason for returning the product. Once your return request is accepted, you will be notified via email and we will send you instructions on how and where to send your package. Any items sent back to us without first requesting a return will not be accepted or refunded.
If you want to know more about our products, please contact  service@carrtee.com.
If you would like to cooperate with us, please contact business@carrtee.com
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