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Shipping And Delivery Policy

We understand how important premium shipping is to each of our customers, so we always commit ourselves to optimize the logistic system making everyone enjoy the shopping journey at Carrtee.

Before you make a purchase, you had better read the shipping terms below carefully. It would be helpful if you want to know how long will it take for the package to arrive or control your best delivery time without delay.

FAQS

1. Do you have international shipping?

The delivery scope on Carrtee Official website covers 40 countries and regions. For all countries and regions, we charge a shipping fee of $5.99.

2. When will my order be shipped?

We will process your order as soon as we receive it, which takes less than 72 hours (the weekend will be delayed to working day). Before the shipment, you can email us (service@carrtee.com) if you need to cancel the order or change the delivery address.

3. How will my order be shipped?

Our orders are shipped directly from our warehouse in China.If the shipping address is in the US, the order is expected to be delivered within 5-12 business days (shipping time based on the distance). If the shipping address is in Europe, the order is expected to be delivered within 8-15 business days (shipping time based on the distance).

4. How to track my order?

You can track your order on our website in 1-4 working days after your purchase.

Steps:

Our Website Footer→Service→Track Order

Note:

*If your country is not a member of the European Union, customs clearance fees and import duty tax may be charged. The buyer is responsible for paying the additional costs.  

*The actual shipping times may vary due to variable customs clearance times, inclement weather, public holidays, or other force majeure factors. If you have not received your package based on the above estimates, please kindly contact Support Center at service@carrtee.com.

*Sometimes it may take 2 days for the courier to update the tracking number and shipping info on the system. If the information has not appeared on the courier’s website, please try again after 24 hours.

*Delivery may delay due to Covid-19.

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